ITM301 (CASE 2)
Principles of Information Systems in Business and Organization
In this case we investigate the technology-related decision making in organizations.
We start by introducing the objective of governance specific to the information technology function and services.
Next, we offer to you the fundamental battle in technology management—the constant tug-of-war between centralization and decentralization.
We then provide several examples of how real-world organizations have reconciled their choices in how to structure themselves.
Next, we present an overview of decision making processes and some of the methods for making decisions.
Finally, we present insight into the complexity of real-world choices highlight the politics of information
Before writing-up the essay for this case, read and review the following documents (I prefer in this same order):
1. Objective of IT governance: http://www.intosaiitaudit.org/intoit_articles/25_p30top35.pdf
2. Centralization versus Decentralization: http://www.ppcwg.org/images/files/Federated%20Model%20White%20Paper.pdf
3. Different models / Roundtable discussion: http://net.educause.edu/ir/library/pdf/EDU03184.pdf
4. IT Governance Structure for a public child-welfare agency: http://www.ppcwg.org/information-management-key-processes-governance-structure.html
5. University of South Florida IT Governance Structure: http://generalcounsel.usf.edu/policies-and-procedures/pdfs/policy-0-512.pdf
6. Overview of Decision Making: http://www.enotes.com/business-finance-encyclopedia/decision-making
7. Main methods of business decision-making: http://tutor2u.net/business/organisation/decisionmaking.htm
Write a 4-5 page essay describing the IT governance structure and decision-making processes in your organization. Include a discussion on the strengths and weaknesses of your organization’s circumstances and present and justify one specific improvement you would make to either the structure or a process; be sure to apply the concepts and use the terminology provided in the readings.
