Assignment 9
Outcomes addressed in this activity:
? Discuss the systems operation, support, and security phase
? Describe the different system maintenance types and their
importance
? Critique different backup and disaster recovery options
? Identify factors that signal the end of the useful life of
an information system
? Discuss future challenges for IT professionals as
technology reshapes the
workplace
Assignment Instructions:
IT460:1-Compare various types of information systems.
Please complete the following assignments using MS Word.
Save the assignment as Unit
9 Assignment.doc and place it into the Unit 9 Assignment
Drop Box. Click here to access
the “SCR-TIMS Work Session Link”.
Jesse wants a recommendation about an SCR help desk. She
said that I can get more
information on the Internet. She wants any input by early
next week. She said there’s
lots of information out there on this topic. She wants me
suggest a plan for creating an
SCR help desk (SCR –TIMS Worksession, Session 12, To Do
List, #1).
Assignment requirements:
? Plan submitted that discusses what a helpdesk offers
? Discusses internal support options
? Discusses external support options and shows sample
vendors and their options
? Makes recommendation that details which option is being
recommended and
why
40 point assignment grading rubric
Assignment Requirements Maximum
points
Points
earned
1. Detailed Plan submitted that
discusses what a helpdesk offers
0-10
2. Discusses internal support 0-10 Ass
